Return & Refund Policy Content – AlMuhammadi Store

1️⃣ General Policy

  • Customers can request a return or refund within 7–14 days of receiving the product.
  • Products must be unused, undamaged, and in original packaging.
  • Certain items like personal care, perfumes, or customized products may not be eligible for return.

2️⃣ How to Request a Return

  1. Contact our support team at:
    📧 accounts@almuhammadistore.com
  2. Provide your order number, product details, and reason for return.
  3. Our team will guide you on the return process and shipping instructions.

3️⃣ Refund Process

  • Refunds are processed within 5–7 business days after receiving and inspecting the returned item.
  • Refunds will be made to the original payment method used for the purchase.

4️⃣ Exchange Policy

  • If you want to exchange a product, contact support with your order details.
  • Exchanges are subject to stock availability.

5️⃣ Important Notes

  • Shipping charges for returned items may be borne by the customer, unless the product was defective or damaged.
  • Always keep the return shipment receipt for reference.